The CoolMeds Companion cold pack is designed specifically for the CoolMeds Companion Case.
Always use 2 cold packs in the Companion case as the pair of cold packs encircle the cool cage and deliver consistent cold coverage to your medication.
This spare cold pack is sold as a single unit and is helpful to have on hand in the event that you drop and damage a frozen cold pack.
We recommend the cold pack is replaced every 24 months with a new one.
ALWAYS READ THE PRODUCT INSTRUCTIONS THAT COME WITH THE CASE.
Always freeze your gel packs for at least 14 hours in a domestic freezer before using them in your medicine bag. Always keep your cooled medical bag closed unless you need to access your medication. Never place your medication in direct contact with the frozen gel pack.
Take care not to drop or bump the cold packs especially whilst frozen. Plastic becomes brittle when frozen and so any impact could result in a fine crack that won't necessarily be noticed straight away. Then once the cold pack starts to thaw, the gel will leak into the pocket of the bag. Try to freeze the cold packs on a flat shelf or in a container in the freezer to protect them.
It's strongly advised to travel with a copy of your prescription and a letter from your GP with details of your medication (including its generic name, not just the brand name and the name of the health condition that you need the medication for). As well as helping you avoid any problems at customs, this will be useful if you need medical help while you're away. It may be worth getting the information translated into the language of the country or countries that you're visiting. Always seek advice from the airline you are travelling with or the departure/transit airport authorities regarding travelling with cooled medical bags or cooling devices.
Equipment and medication shown in photos is for illustrative purposes only.
FREE DELIVERY
All orders automatically have free delivery applied, with no minimum spend required. Orders placed with the free delivery option will be delivered within 3 working days.
FASTER SHIPPING
Select one of the alternative delivery options at checkout if you would like to receive your order faster.
Kindly note the Saturday delivery options. For Saturday deliveries, orders must be placed before 2pm on Friday, to receive it the next day, Saturday, otherwise it will be despatched on Monday for delivery Tuesday.
Royal Mail Special Delivery Next Day by 1pm (Mon - Sat)
Royal Mail 24 Hour Delivery (Mon - Fri)
Parcelforce Express 24 (Mon - Fri)
Parcelforce Express 10 Pre 10:30am (Mon - Fri)
Parcelforce Express AM 12 noon (Mon - Fri)
Parcelforce Saturday Delivery (Sat)
HOW QUICKLY WILL MY ORDER BE DESPATCHED?
All orders placed Monday - Friday before 2pm are despatched the same day. Orders placed after 2pm, will be despatched the next working day (Mon - Fri). Orders placed after 2pm on a Friday or over the weekend, will be despatched the following Monday (excluding bank holidays).
Kindly note that when your parcel is in the hands of the courier, it is out of our direct control and as such we cannot be held responsible for any delays caused by the courier.
INTERNATIONAL DELIVERY
We ship to Europe using Parcelforce and your local postal service provider. If you want to order an item to get it to a location outside of Europe, we would suggest using a forwarding company, or you are welcome to organise the postage yourself. If you would like to organise for a shipping company like Hermes, FEDEX, DHL etc to collect the parcel from us to deliver to your destination, please contact us so we can prepare the order for collection.
FAQ's
How do I track my order?
All our orders can be tracked. Once your order has been despatched, you will receive an email with your tracking information.
The tracking for my order shows it has been delivered but I have not received it. What should I do?
Firstly, we are sorry to hear this. Please contact us on 01403 289370 or email us at sales@syringa-uk.co.uk and we can investigate the location of your package and find a solution for you.
What do I do if I have missed my delivery?
Royal Mail or Parcelforce (depending on the delivery service chosen) should have left a calling card. Please give them a call or visit their site as instructed on the card to book a redelivery or collection. If you have any trouble, please contact us so we can help you.
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